Patient Journey

PATIENT SCREENING

Our patient screenings are done via Telehealth, and we will discuss your health journey, medication history as well as to discuss alternative holistic options.

DOCTOR CONSULTATION

Initial consultation with a holistic doctor and/or a doctor that specialises in prescription natural medicine.

PRESCRIPTIONS SENT TO ASTRID

Your scripts will be sent through to our dispensary team. Our team will contact you once we have all relevant paperwork from your doctor.

DISPENSING

Our pharmacists will dispense your medications in a timely manner.

EDUCATION

Our friendly pharmacists will contact you to walk you through your medications, provide education and counselling. Feel free to ask us any holistic questions here!

SHIPPED

Your medications will be couriered via Australia Post Express Shipping. Alternatively, if you’re based in Melbourne or Byron Bay and choose to Pick Up your medications in person – we’d love to see you!

PICK UP

Alternatively, if you’re based in Melbourne or Byron Bay, choose to Pick Up your medications in person – we’d love to see you!

TRACK YOUR PARCEL

We will provide you with your tracking details so you can keep an eye on your parcel.

ON GOING SUPPORT

We love hearing from you, and our line is always open. Please feel free to contact us if you need any support, further clarification or just want to chat!